Shipping Information
Shipping Options
Domestic Shipping
Shipping within Singapore:
- Basic $1.50
- Tracked $3
International Shipping
We now ship internationally!!
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All International Shipping is fully tracked. Your tracking number will be emailed to you once your package has been shipped.
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Countries we ship to along with price:
$5 SGD
Malaysia
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$7 SGD
Indonesia, Thailand, Hong Kong S.A.R, China, Philippines, South Korea, Macau, Vietnam
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$10 SGD
Japan, United States (US), Australia, New Zealand, United Kingdom (UK), Sweden, Netherlands, Germany, Italy, France, Switzerland, Greece, Norway, Ireland, Denmark, Spain, Turkey, Portugal, Belgium, Austria, United Arab Emirates, Russia, Canada
If you have any other enquires with regards to shipping, please connect with us via our Enquire form in our 'Contact Us' tab by clicking this button.
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You may also email us at smileysbymai@gmail.com or drop us a DM on Instagram @smileysbymai.
Shipping Policy
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Domestic Shipping
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Basic (Untracked) Shipping
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We will not be held responsible for any lost mail in the event that it does occur. Customers who opt for basic shipping should be aware of the possibility for lost parcel. In order to guarantee no lost parcels, you may opt for Tracked Shipping.
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Returned Packages
In the case of returned packages, it is a case-by-case basis. We will get into contact with you with regards to the reason that the package was returned. If address provided was incorrect/incomplete, you will be responsible for paying for the shipping again.
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International & Domestic Shipping
Incorrect/Incomplete Addresses
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We will not be held responsible for any wrong addresses. When keying in your address, customers should ensure that their street number, block, etc. are correct. A common mistake is forgetting your unit number. If you live in a Condominium or any housing estate, please remember to put the name of your Condo, as well as your unit number.
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